Thank you for choosing Suvani Creations for your improvements. We strive to provide high-quality products and services to our customers. However, if you are not entirely satisfied with your purchase, we are here to help.
Returns: If you wish to return a product, please follow these guidelines:
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Contact Customer Support: Prior to returning any item, please reach out to our customer support team within 14 days of receiving your order. You can contact us via email at suvanishri@gmail.com or by calling our helpline at +91 7373739102.
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Provide Order Details: When contacting customer support, please provide your order number and a brief description of the issue or reason for the return. This information will help us process your request more efficiently.
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Return Eligibility: To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in the original packaging.
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Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
Refunds: Once we receive your returned item and it is inspected, we will send you an email notification to confirm the receipt and status of your refund.
If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed and for the funds to be reflected in your account.
In case of any discrepancies or issues with your refund, please contact our customer support team, and we will be glad to assist you.
